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Terms & Conditions

Company Name: Quick Step Couriers Ltd
Website: www.quickstepsameday.com
Email: info@quickstepsameday.com
Phone: +44 7913 360310
Effective Date: 2nd June 2025

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1. Introduction

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By booking or using the services of Quick Step Couriers Ltd (“we”, “our”, “us”), you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.

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2. Services

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We offer same-day courier services across the UK, including collection, transportation, and delivery of goods. All services are subject to availability and confirmation.

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3. Bookings & Cancellations

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  • Bookings can be made via phone, email, or through our website.

  • All bookings are subject to confirmation.

  • Cancellations made within 30 minutes of scheduled collection may be subject to a call-out fee.

  • Last-minute cancellations, especially when a driver is en route or has arrived, may incur a full charge depending on distance travelled and time spent.

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4. Pricing & Payment

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  • Local (0–30 miles): £70

  • Regional (31–50 miles): £90

  • Long Distance (51+ miles):

    • Small Van (up to 65 miles): £1.40 per mile

    • Large Van: £1.60 per mile

Mileage is calculated using our routing system or Google Maps.
We reserve the right to adjust prices for exceptional circumstances (e.g. road closures, access issues, wait time, fuel surcharges).

Payment terms:

  • Business clients: Payment due within 7 days unless otherwise agreed.

  • Private clients: Payment due upon booking.

Late payments may incur interest and/or debt recovery charges.

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5. Delivery Terms

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  • We operate on a door-to-door basis.

  • The customer is responsible for accurate collection and delivery addresses, contact numbers, and access instructions.

  • A waiting time charge may apply after 15 minutes at the collection or delivery point.

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6. Liability & Insurance

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  • We take great care in handling goods, but all items are transported at the owner’s risk unless prior insurance is arranged.

  • We are insured for goods in transit, but this covers standard items only up to a declared value. Higher-value items must be declared in advance.

  • We do not accept liability for:

    • Perishable, hazardous, or prohibited items

    • Consequential loss, delays caused by third parties, weather, or traffic

    • Inadequately packaged or unlabelled goods

Please ensure goods are suitably packaged for transport.

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7. Refusals & Right to Refuse Service

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We reserve the right to refuse transportation of:

  • Illegal, dangerous, or flammable goods

  • Items exceeding legal weight/size limits or not properly packaged

  • Deliveries in unsafe or inaccessible locations

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8. Customer Responsibilities

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You are responsible for:

  • Ensuring the correct type of vehicle is booked

  • Providing accurate delivery information

  • Being available or providing authorised persons at collection and delivery points

  • Confirming special handling or delivery requirements in advance

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9. Force Majeure

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We shall not be liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to acts of God, weather, strikes, road closures, or traffic delays.

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10. Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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11. Contact

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For any queries regarding these Terms or your booking, please contact:

Quick Step Couriers Ltd
info@quickstepsameday.com
+44 7913 360310
www.quickstepsameday.com

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